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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer safe and reliable shipping through trusted logistics partners, including road transport and container shipping, depending on order size and destination.
Do You Ship Internationally?
Yes, SGNGroup supplies and exports natural stone products worldwide. We handle export packaging, documentation, and international logistics.
How Long Will It Take To Get My Package?
Delivery time depends on product type, quantity, customization, and location. Standard orders usually take 7–21 working days, while custom projects may take longer.
PAYMENT
What Payment Methods Are Accepted?
We accept bank transfers (NEFT/RTGS/IMPS/UPI), advance payments, and other agreed commercial payment methods for domestic and international clients.
Is Buying On-Line Safe?
Yes, all transactions with SGNGroup are secure and handled professionally through official company accounts and verified communication channels.
Order & Retunrs
How do I place an Order?
You can place an order by contacting us via:
Phone: +91 9887083229
Website: www.sgngroup.in
Or by sending your requirements through email/WhatsApp.
How Can I Cancel Or Change My Order?
Orders can be modified or cancelled before production starts. Once manufacturing begins, changes may not be possib
Do I need an account to place an order?
No account is required. You can directly contact our sales team to place your order.
How Do I Track My Order?
Our team will share regular updates on production and dispatch. For shipped orders, tracking details will be provided.
How Can I Return a Product?
Since most of our products are custom-made natural stone items, returns are generally not accepted. In case of manufacturing defects or transit damage, we ensure proper support and resolution.