Return Policy

At SGN Group, we prioritize transparency and customer satisfaction in every step of our process. To ensure the quality of our marble and stone products, we provide detailed images and videos of the items prior to dispatch. These include close-up visuals of textures, patterns, finishes, and any natural variations inherent to marble and stone.
As a result, we do not accept returns or exchanges on any marble or stone products after delivery, under any circumstances.
Key Points of Our Policy:

Pre-Dispatch Verification:All products are thoroughly inspected, and high-resolution images and videos are shared with clients before dispatch to ensure the product meets your expectations.

Natural Variations:Marble and stone are natural materials, and variations in color, veining, and texture are inherent characteristics. These are not considered defects.
Approval Before Dispatch:Dispatch is carried out only after receiving confirmation from the client based on shared images and videos.
No Returns or Exchanges After Delivery:Once the product is delivered and installed, we cannot accept any returns, as the nature of these materials and their handling makes returns impractical and costly.

We strongly encourage all customers to thoroughly review the images and videos provided before approving the dispatch. Our team is available to answer any queries or provide additional details during this process to ensure complete satisfaction with your purchase.
By confirming your order, you acknowledge and agree to this return policy. Thank you for your understanding and trust in SGN Group’s commitment to delivering premium-quality marble and stone products